First, let us congratulate you on having a garage door opener! You already know how convenient that appliance is.
There are various reasons a garage door remote control may stop working. Fortunately in most cases it is an easy fix for you, the homeowner. Here at Overhead Door of Mohawk Valley we created a quick little reference guide to try to get your remote back in business.
As a matter of fact if you call us for help (which we will gladly do) these are the questions we will ask you.
** Always change the battery first. Much like rebooting your computer, when it acts all crazy-like, it’s the first thing we’re gonna ask. **
Have you recently changed the battery? If so, there are times when doing this causes the programming to be lost. Refer to your owner’s manual for re-programming. If it’s one of our motors it should be as simple as pressing the Learn Code button on the motor then pressing the button on your remote slowly until the door moves. Once it does stop pushing the button and you’re done.
Does you remote work intermittently? If so, all you may need to do is clean the negative terminal (contact) in the battery department. We’ve found that over time that the negative side of the battery compartment corrodes for whatever reason. Simply scraping the corrosion of gently with a small screwdriver (we’ve heard of folks using a butter knife too) helps the battery make better contact and you’re back in business!
When you push the button on the wall or the remote your door only goes up a short distance. This is almost always indicative of a broken spring or cable. Using just your eyes take a quick look at the springs and cables if you find anything loose or broken please call a qualified technician.
Door does not come down when remote is pressed? This is a safety system issue. Chances are the photo eyes at the bottom of each track are blocked or out of alignment. Note: to be sure it’s the photo eyes you can test by pressing and holding the wall button. If the door moves you know for sure it’s your photo eyes. (pressing and holding that wall button over-rides the photo eyes) If they’re not blocked then you can re-align them with just your hands in most cases. Move them a little at a time left or right and press the button on your remote. Once the door moves you should be good to go.
In any case you can always give us a call. We are well-trained in almost any garage door opener even if it is not our own. In most cases we can help you out over the phone and if the problem is determined to be less than simple one of our factory trained technicians can always come out to help.
Your Overhead Door Team